Effective Date: 2024-01-01
At Bitmoq Technologies Private Limited, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data in compliance with the General Data Protection Regulation (GDPR).
By visiting and using our website https://bitmoq.com (“Site”), you agree to the practices described in this policy. If you do not agree with the terms, please do not use our Site.
1. Who We Are
Bitmoq Technologies Private Limited is a digital transformation and automation company based in Kerala, India. We are the data controller of your personal data when you interact with our Site.
2. What Personal Data We Collect
We collect the following types of personal data when you visit our Site or use our services:
- Contact Information: Name, email address, phone number
- Account Information: If you create an account, we collect login credentials and profile details
- Technical Data: IP address, browser type, operating system, device information, and usage data (collected through cookies and similar technologies)
- Communication Data: Any information you provide when contacting us via email, contact forms, or chat services
- Transactional Data: Payment and billing information if you make a purchase (we use secure third-party payment processors)
3. How We Use Your Personal Data
We use your personal data for the following purposes:
- Providing Our Services: To provide you with the services or products you request, including support, customer service, and delivery.
- Communication: To send you marketing communications (with your consent), newsletters, or updates about our services.
- Improving Our Website: To analyze and improve the functionality and user experience of our Site.
- Legal Obligations: To comply with applicable laws, regulations, or legal requests, such as responding to subpoenas or other legal processes.
4. Legal Basis for Processing Your Personal Data
Under the GDPR, we rely on the following legal bases for processing your personal data:
- Consent: Where you have given your consent to the processing of your personal data (e.g., subscribing to newsletters).
- Contractual Necessity: To fulfill a contract or pre-contractual steps (e.g., processing a service order).
- Legitimate Interests: Where it is necessary for our legitimate interests, provided your interests or fundamental rights and freedoms do not override those interests (e.g., improving our services).
- Legal Obligation: When we need to process your data to comply with legal requirements (e.g., tax reporting).
5. Sharing Your Personal Data
We may share your personal data with the following types of recipients:
- Service Providers: Third-party companies that help us provide our services, such as payment processors, web hosting providers, and email marketing platforms.
- Legal Authorities: If required by law, regulation, or legal process (e.g., in response to a subpoena or to comply with government or legal requests).
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred as part of the transaction.
We do not sell your personal data to third parties.
6. International Data Transfers
If your personal data is transferred outside the European Economic Area (EEA) to countries that may not have the same level of data protection, we ensure appropriate safeguards are in place, such as using standard contractual clauses or other legal mechanisms to protect your privacy.
7. Data Retention
We will retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
8. Your Rights Under GDPR
As a data subject, you have the following rights under the GDPR:
- Right to Access: You can request a copy of the personal data we hold about you.
- Right to Rectification: You can ask us to correct any inaccurate or incomplete personal data.
- Right to Erasure: You can request that we delete your personal data, subject to certain legal exceptions.
- Right to Restriction of Processing: You can request that we restrict the processing of your personal data under certain circumstances.
- Right to Data Portability: You can request a copy of your personal data in a commonly used, machine-readable format.
- Right to Object: You can object to the processing of your personal data, including for direct marketing purposes.
- Right to Withdraw Consent: If we rely on consent to process your data, you can withdraw that consent at any time.
To exercise any of these rights, please contact us at sales@bitmoq.com.
9. Security of Your Personal Data
We take appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.
10. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our Site. For more information about how we use cookies and how you can manage your cookie preferences, please see our Cookie Policy.
11. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated version on this page and update the “Effective Date” at the top of the page. Please review this Privacy Policy regularly to stay informed about how we are protecting your personal data.
12. Contact Us
If you have any questions, concerns, or requests regarding your personal data or this Privacy Policy, please contact us:
Bitmoq Technologies Private Limited
69/1854 – A1, SRM Road, Near Nirmala Shishu Bhavan, Kaloor, Kochi, Kerala, India – 682018
sales@bitmoq.com
You also have the right to lodge a complaint with the relevant data protection authority in your country.